Client Rights

At Ember & Bloom, we believe therapy should be a collaborative, respectful, and empowering experience. As a client, you have important rights that help ensure your safety, dignity, and autonomy throughout the therapeutic process.

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Your Right to Respect & Dignity

You have the right to be treated with compassion, professionalism, and cultural humility.
Your therapist will strive to create an affirming environment that respects your identity, background, beliefs, and lived experiences.

You have the right to therapy that is free from discrimination based on race, ethnicity, gender identity, sexual orientation, relationship structure, disability status, religion, or socioeconomic status.

Your Right to Informed Consent

You have the right to receive clear information about:

  • your therapist’s qualifications and credentials

  • the therapy process and treatment approaches

  • potential risks and benefits of therapy

  • session structure, fees, and cancellation policies

  • limits of confidentiality

You have the right to ask questions at any time and to receive information in a way that feels understandable and supportive.

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Your Right to Participate in Your Care

Therapy is not something that is “done to you.”
You have the right to actively participate in treatment planning, goal setting, and decisions about your care.

You may request changes in approach, pace, or focus.
You may decline interventions that do not feel right for you.

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Your Right to Confidentiality

Your privacy is important.
Information shared in therapy is kept confidential except in specific situations required by law or professional ethics, such as:

  • risk of harm to yourself or others

  • suspected abuse or neglect of a child, elder, or vulnerable person

  • court orders or legal requirements

Your therapist will review confidentiality limits with you at the beginning of treatment.

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Your Right to Access Your Records

You have the right to request access to your clinical records in accordance with state and federal law.
You may also request corrections if you believe information is inaccurate.

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Your Right to Choose & Change Providers

You have the right to ask for referrals, request a different therapist, or discontinue therapy at any time.

If your therapist leaves us (we would be very sad to see them go), you have the following options:

  1. Choose a new therapist here

  2. Choose to follow your therapist

  3. Take a break

  4. Be referred to a new therapist

While we encourage open conversation about concerns, your autonomy in choosing care is always respected and we will always work to support your choices and rights.

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Your Right to Provide Feedback

Your voice matters.
You have the right to share feedback about your therapy experience, including concerns or complaints.

If you are not satisfied with services, you may:

  • discuss concerns with your therapist

  • contact the practice directly

  • contact the relevant state licensing board

Information about how to file a complaint can be provided upon request.